UAE: Enova Unveils AI-Powered Virtual Assistant

Enova Unveils AI-Driven Virtual Assistant to Enhance Energy Management

September 23, 2024
Enova, a joint venture between Majid Al Futtaim and Veolia and a regional leader in integrated energy and facilities management services, has announced the launch of its artificial intelligence Enova Virtual Assistant (AIEVA). The solution is designed to improve the user experience for customers, job seekers and suppliers by responding to Enova-related inquiries.

Engineered with Google’s most advanced generative AI model, Google Gemini, and co-developed with Hoplo, an Italian company specializing in AI solutions, AIEVA uses state-of-the-art technology to gather information from various sources, continuously improve through interaction, and seamlessly integrate new data. .

Supporting multiple languages, it efficiently processes queries and provides accurate responses and recommendations to improve service delivery.

Major milestone

CEO of Enova Renaud Capris stated: “AIEVA’s launch marks a critical turning point in Enova’s strategic ambition of utilizing cutting-edge technology to improve customer happiness. We can provide top-notch services more effectively thanks to this AI-powered virtual assistant, which is consistent with our dedication to innovation.

“By integrating Google Cloud’s Gemini models, we position Enova at the forefront of technological advancements in energy and facilities management, supporting our goal of enabling sustainable and intelligent solutions across the region.”

AIEVA will be part of Enova’s intelligent digital solutions for customer services, including Hubgrade – Enova’s smart monitoring hub, Enova Virtual Operations, One Enova mobile app, drone inspection capabilities and virtual reality training.

Data oriented operations

Google Cloud UAE Country Manager Ziad Jammal said: “Enova’s innovative use of Google Cloud’s Gemini demonstrates the transformative potential of Zen AI in the energy and facilities management space. AIEVA will not only improve customer service, but also open doors to more efficient, data-driven operations. We are proud to work with Enova on this exciting journey, pushing the boundaries of what is possible with AI in the UAE.

Enova plans to further explore the potential of incorporating generative AI into a range of projects and industrial solutions to support innovation in integrated energy and facilities management. AIEVA can provide Enova’s analysts with detailed information on energy use patterns and the future impact of various energy saving strategies, enabling meaningful decision making across the industry.