UAE Sets Guidelines for Domestic Worker Recruitment Fee Refunds

UAE Enforces New Guidelines for Domestic Worker Recruitment Fee Refunds

The UAE’s Ministry of Human Resources and Emiratisation (MOHRE) has issued tough instructions to recruitment agencies regarding domestic worker hiring fee refunds. These regulations identify four instances in which companies are eligible for a reimbursement, with agencies required to resolve requests within two weeks. Failure to comply may result in consequences, such as fines and license revocation.

In early 2025, MOHRE reprimanded 36 recruitment agencies for a variety of infractions, including late refunds and failing to notify worker absences. The ministry reaffirmed its commitment to preserving employers’ rights and maintaining transparency in the domestic worker employment process.

When Are Employers Entitled to a Refund?

MOHRE has outlined the conditions under which recruitment agencies must refund employers for domestic worker hiring fees. Employers are eligible for a refund if the domestic worker is found to be professionally incompetent or unsuitable during the probation period. A reimbursement must also be paid if the worker quits their contract or leaves the workplace without a justifiable reason. Furthermore, if an employer cancels a contract owing to the agency’s failure to meet agreed-upon parameters, they are entitled to a return. If a worker is judged medically unfit on probation, the agency must reimburse the employer for any government fees incurred. Within two weeks of the worker’s return or reported absence, recruitment agencies must offer a refund. Noncompliance will result in administrative and judicial action, with repeat violations carrying harsher penalties.

Strict Enforcement Against Non-Compliant Agencies

MOHRE has increased its control of recruitment companies, taking legal action against those who fail to follow the Domestic Workers Law. In the first quarter of 2025, 36 agencies received penalties for noncompliance. Only 22 organizations were reprimanded for 37 offenses in February, while 14 agencies were found guilty of 22 infractions in January. The most common breaches were failing to offer timely reimbursements and failing to notify employee absences. The ministry has warned agencies that further violations will result in significant fines or the termination of their operational licenses.

Employer Caution and Reporting Channels

MOHRE urged companies to exercise caution when recruiting domestic helpers and to avoid unregistered recruitment agencies. It underscored the dangers of working with untrustworthy agencies or responding to unconfirmed job postings on social media, since such transactions could jeopardize employer rights. Employers can report infractions or seek legal advice by contacting MOHRE using its official digital platforms or phoning the Legal Consultation Center at 80084. The ministry underlined its zero-tolerance approach for recruitment companies that fail to comply with the new legislation, ensuring that employer rights are protected.